"Rather than tailoring disconnected designs to each of an ever-increasing number of web devices, we can treat them as facets of the same experience."
— Ethan Marcotte
"There is a very big difference between building a tool set that facilitates certain kinds of experiences and actually having those experiences."
— Ze Frank, about social media.
"If we want to change the way people live, we have to understand them."
— Aza Raskin, Massive Health cofounder.

I like to make visual maps of data I learn at the MBI.

This are patterns in user experience research, to identify themes that are common across users. There are a number of different types of patterns that can provide useful insights, including:

TRENDS — A trend is the gradual, general progression of data up or down.
REPETITIONS — A repetition is a series of values that repeat themselves.
CYCLES — A cycle is a regularly recurring series of data.
FEEDBACK SYSTEMS — A feedback system is a cycle that gets progressively bigger or smaller because of some influence.
CLUSTERS — A cluster is a concentration of data or objects in one small area.
GAPS — A gap is an area in which there is an absence of data.
PATHWAYS — A pathway is a sequential pattern of data.
EXPONENTIAL GROWTH — In exponential growth, there is a rapidly increasing rate of growth.
LONG TAILS — The Long Tail is a pattern that rises steeply at the start, falls sharply, then levels off over a large range of low values.